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COACHING SERIES

Subject: Leadership & Coaching

The Coaching Series is a sampling of real experiences converted to short, simulated exercises that teach learners to recognize missing behavioural competencies that led to an unintended consequence. All scenarios may be expanded into a suite of related exercises that are customized to be contextually relevant to any work environment.

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Title:
Delays Layered on Delays

Job:
Human Resources – Managing Under-Performance

Subject:
Leadership

Delays Layered on Delays

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Delays Layered on Delays

I was a new manager at an organization and I really wanted to demonstrate that I was a good leader. I was keen on being friendly with everyone who reported to me. But one of my direct reports not performing well, which was having a negative effect on the team. I struggled to ensure that things went smoothly. Try to figure out what I learned about essential competencies of the job:

  • Being Responsible
  • Being Precise
  • Being Realistic

Title:
About Turn

Job:
Institutional – Managing Change

Subject:
Leadership

About Turn

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About Turn

A learning and development team was creating an innovative new program designed to revolutionize employee workflows across the company. The team had been working long hours to ensure it would be ready by the deadline. But when our team leader presented the program to the company's executive team, they quickly decided to halt the initiative. Instead, they requested a completely different solution that needed to be ready within the same timeline. Breaking the news to the team would not be easy. Try to figure out what I learned about essential competencies of the job:

  • Being Open-Minded
  • Being Constructive
  • Being Compassionate

Title:
Managing Managers

Job:
Project Management – Managing Conflict

Subject:
Leadership

Managing Managers

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Managing Managers

I recruited a team of 19 contractors to collaborate on a high-stakes, four-month project. The outcome of this work would determine whether we won a prestigious national award from our professional society. The team was a mix of people I knew well and others I didn’t know at all, including the new project managers that would be my right hand. I was nine months pregnant, and from the very first day, everything went horribly wrong! Try to figure out what I learned about essential competencies of the job?

  • Being Thorough
  • Being Diligent
  • Being Proactive
  • Being Discreet

Title:
Storming Out

Job:
Financial Services – Coaching

Subject:
Leadership

Storming Out

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Storming Out

I was a Bank branch manager spear-heading a large organizational transformation, starting with their branch. He hired a director to lead this change within the branch and she was doing an excellent job at getting everyone in the branch on board with the change. The organizational transformational change was successfully meeting milestones and receiving praise from employees. One day the Regional Manager stopped by the branch to meet us. I’ll never forget what happened next. Try to figure out what I learned about essential competencies of the job:

  • Being Calm
  • Being Realistic
  • Being Constructive
  • Being Collaborative

Title:
A Bully in the Building

Job:
Healthcare – Managing Ego

Subject:
Leadership

A Bully in the Building

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A Bully in the Building

I never imagined the low point of my career would come in the form of an ambush by the Chairman of my research association regarding my workplace conduct. My career had been defined by success, so the confrontation caught me completely off guard. This is the story of how a world-renowned researcher, celebrated for groundbreaking scientific advances and techniques got taken down several notches. Try to figure out what I learned about essential competencies of the job?

  • Being Modest
  • Being Inquisitive
  • Being Open-Minded

Title:
Same Coach, Different Situation

Job:
Financial Services – Coaching

Subject:
Leadership

Same Coach, Different Situation

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Same Coach, Different Situation

I was a successful manager at a financial services company. So I felt ready to accept an assignment coaching young developing leaders in the organization. The first two individuals who were struggling to meet their goals were very different cases that I should have handled in different ways. This story highlights different ways to coach to meet the needs of the individuals being coached. Try to figure out what I learned about essential competencies of the job?

  • Being Inquisitive
  • Being Persistent
  • Being Honest